Privacy Policy, handled with care.

Scope

This Privacy Policy applies to all users of the Tenanting Platform, including:

• Property Owners
• Co-Owners
• Landlords
• Tenants
• Prospective Tenants
• Property Managers
• Vendors
• Service Providers
• Business Partners
• Website Visitors
• Mobile Application Users
• Any individual whose personal information is processed through Tenanting

Information We Collect

Depending upon the services used, we may collect the following categories of information.

How We Collect Information

Information may be collected:

• Directly from users
• Through account registration
• While using Platform features
• From uploaded documents
• Through verification partners
• Through payment gateway partners
• From government records where legally permitted
• Through cookies and analytics tools
• From third-party integrations authorized by the user

Purpose of Processing

We process personal information for purposes including:

• Creating and managing user accounts
• Providing Platform services
• Tenant onboarding
• Verification services
• Fraud prevention
• Customer support
• Subscription management
• Billing and payments
• AI-assisted insights
• Service improvements
• Analytics
• Legal compliance
• Dispute resolution
• Communication with users
• Maintaining platform security

We process only the information reasonably necessary for these purposes.

Legal Basis for Processing

Where applicable, Tenanting processes personal information based on:

• User consent
• Performance of a contract
• Compliance with legal obligations
• Protection of legitimate business interests
• Fraud prevention and platform security
• Other lawful grounds permitted under applicable laws

Consent

By submitting personal information to Tenanting, users consent to the processing of such information for the purposes described in this Policy.

Where required by applicable law, additional or explicit consent may be obtained for specific processing activities.

Users may withdraw consent where legally permitted; however, withdrawal may affect the availability of certain Platform features or services.

Verification Services

Where users request verification services, Tenanting may share necessary information with:

• Verification agencies
• Employers
• References
• Government authorities
• Law enforcement agencies
• Authorized third-party verification partners

Verification requests are processed only for the requested service and subject to applicable legal requirements.

AI-Powered Services

Tenanting may use artificial intelligence to:

• Generate summaries
• Analyse uploaded information
• Provide recommendations
• Identify operational insights
• Automate workflows

AI-generated outputs are produced using available information and may not always be complete or accurate. Users remain responsible for independently verifying important decisions.

Sharing of Information

Tenanting may share information with:

• Payment gateway providers
• Cloud hosting providers
• Communication service providers
• Verification partners
• Analytics providers
• Government authorities where legally required
• Auditors
• Legal advisors
• Affiliated entities
• Vendors engaged to provide Platform services

International Data Transfers

Certain service providers may process information outside India.

Where cross-border processing occurs, Tenanting shall take reasonable measures to ensure appropriate contractual, technical and organizational safeguards consistent with applicable laws.

Data Retention

Tenanting retains personal information only for as long as reasonably necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain security
• Prevent fraud
• Enforce agreements

Retention periods may vary depending upon the type of information, regulatory requirements and legitimate business needs.

Where information is no longer required, it is securely deleted, anonymized or archived in accordance with applicable laws.

Information Security

Tenanting implements reasonable technical, organizational and administrative measures to protect personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Encryption of sensitive data at rest where appropriate
• Role-based access controls
• Strong authentication mechanisms
• Audit logging
• Regular security monitoring
• Vulnerability assessments
• Secure cloud infrastructure
• Backup and disaster recovery procedures

User Rights

Subject to applicable laws, users may request to:

• Access their personal information
• Correct inaccurate information
• Update information
• Request deletion of eligible information
• Withdraw consent where applicable
• Object to certain processing activities
• Obtain information regarding processing
• Submit privacy-related grievances

Requests may be subject to verification of identity and applicable legal obligations.

Children's Privacy

The Platform is not intended for individuals under eighteen (18) years of age unless access is provided through a parent, legal guardian or other legally authorized person.

Tenanting does not knowingly collect personal information directly from children without appropriate authorization where required by law.

Third-Party Websites

The Platform may contain links to third-party websites or services.

Tenanting is not responsible for the privacy practices, security or content of independent third-party websites.

Users should review the privacy policies of such third parties before providing personal information.

Data Accuracy

Users are responsible for ensuring that the information submitted to Tenanting is accurate, complete and up to date.

Tenanting is not responsible for consequences arising from inaccurate, incomplete or outdated information provided by users.

Cookies and Analytics

Tenanting may use cookies and analytics technologies to:

• Authenticate users
• Improve website performance
• Remember user preferences
• Measure platform usage
• Prevent fraud
• Enhance security
• Improve user experience

Users may disable cookies through browser settings; however, some Platform functionality may become unavailable.

Data Breach Response

In the event of a suspected or confirmed security incident involving personal information, Tenanting may:

• Investigate the incident
• Contain and mitigate potential impact
• Notify affected users where required by applicable law
• Notify competent authorities where legally required
• Implement corrective measures to prevent recurrence

Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets or similar corporate transaction, personal information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate confidentiality obligations.

Compliance with Laws

Tenanting processes personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and other applicable legal and regulatory requirements.

Where services are offered in additional jurisdictions, Tenanting may adopt additional privacy safeguards to comply with applicable local laws.

Changes to this Privacy Policy

Tenanting may revise this Privacy Policy from time to time to reflect changes in:

• Legal requirements
• Technology
• Platform functionality
• Business practices
• Security standards
• Services offered

The revised Privacy Policy becomes effective upon publication unless otherwise specified.

Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

For questions regarding this Privacy Policy or your personal information, reach out using the details below.

Privacy Grievances

Users may submit privacy-related complaints concerning:

• Unauthorized access to personal information
• Inaccurate personal information
• Deletion requests
• Withdrawal of consent
• Suspected data breaches
• Misuse of personal information
• Unauthorized disclosure of information

Privacy grievances shall be handled in accordance with Tenanting's Grievance Redressal Policy and applicable law.